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Proud to be Made in the UAE
The Middle East's 1st Greetings Cards Marketplace

"Special is our Speciality!"

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Welcome to Make A Moment The Middle East's First greeting card marketplace!

Privacy Policy


This Privacy Policy (“Privacy Policy”) describes how MAKE A MOMENT and its related companies (“us”, “we”, “our” and "Make a Moment") collect, use and share Personal Data (as defined below) of you (“you”) as the user of our Platform. Terms used in this Privacy Policy that are not defined herein, shall have the same meanings ascribed to them in our Terms and Conditions.

By accessing our Platform, you are accepting the terms of this Privacy Policy and are consenting to our collection, use, disclosure, retention, and protection of your Personal Data, but as described in more detail herein. We reserve the right to amend this Privacy Policy at any time without prior notice to you. While we may send you email notifications of such changes, it shall be your sole responsibility to review this Privacy Policy periodically and update yourself of any changes that might be made. By continuing to access our Platform and/or use our services to access and order Goods, you are accepting the terms of this Privacy Policy in full. Should you not agree to any of the terms in this Privacy Policy, you should stop accessing our Platform immediately.


Personal Data That We Collect


We may collect Personal Data about you and any computer, tablet, mobile phone, or any other device you use (referred to collectively as your "Device") to access our Platform for any reason whatsoever, correspond with us regarding the Platform or our services.

"Personal Data" includes any data which may be used to identify or contact you, including but not limited to, your name, billing and postage address, telephone number, email address and/or other data which may be necessary to create an account with us and/or use our services. Additional data required by applicable laws to collect and process an order to authenticate or identify you or to verify the data that we have collected is correct. Personal Data shall not include aggregated data or data that, by itself, does not permit the identification of individual persons. We will only gather Personal Data that is relevant for the purposes as described in this Privacy Policy and will not gather excessive or unnecessary information and/or Personal Data about you.  We may automatically collect Personal Data about you and the device you use to access our Platform, generally whenever you use our Platform, and when you decide order Goods from our Platform.

We may also collect Personal Data about your interactions with our Platform, you select your advertising preferences, and you communicate with us. This is Personal Data we receive from you when you register to receive Goods, provide us data on a web form, or when you otherwise correspond with us regarding our services.

Kindly note that we may retain a copy of your Personal Date for compliance reasons. This includes updated Personal Data and previous Personal Data for our records. All credit/debit cards details and personally identifiable information associated with will NOT be stored, sold, shared, rented or leased to any third parties.


Our Use Of Your Personal Data


We may use the Personal Data we collect about you to provide you with continuity in services, a personalized experience when you visit our Platform, to contact you about our Platform and our services, provide customer service, a personalized advertising and marketing experience, and detect, prevent, mitigate, and investigate fraudulent or illegal activities.

We may therefore use and retain your Personal Data as follows:

  • To give you access to the Goods which you can order through our Platform, including the processing of orders, administering your account with us, handling returns and at our discretion, any involvement with disputes.
  • Operate, maintain, and improve our Platform and the Goods and services provided through it;
  • Verify and carry out financial transactions, including payments, refunds and fraud protection and prevention.
  • Send you data including confirmations, invoices, technical notices, updates, security alerts, support, and administrative messages. To identify users to our Platform.
  • Provide information and services that you require.
  • Carry out market research.
  • To provide you with location-based services (such as advertising, search results and other personalized content using your GPS).
  • For customer service-related matters including training our customer service agents and providing you with the best customer support.

Subject to first obtaining your consent, we may contact you to provide you with further “Marketing Communications” about us, our Platform, Goods, sales promotions, newsletters and/or information relating to other companies in our group or our Partners and various Goods. If you prefer not to receive any Marketing Communications from us, you can opt out at any time.


Sharing Of Personal Data


We may disclose your Personal Data to third parties. This disclosure may be required for us to deliver the Goods and services and to provide you access to our Platform and, to comply with our legal obligations, to enforce our Terms and Conditions, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate and investigate fraudulent or illegal activities related to our Platform. We minimize the amount of Personal Data we disclose to what is directly relevant and necessary to accomplish the specified purpose. We do not disclose your Personal Data to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose your Personal Data for the following purposes:

  • To assist us with the prevention, detection, mitigation and investigation of potentially illegal acts, violations of our Terms and Conditions, fraud and/or security breaches, bill collection.
  • We may share Personal Data when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • For legal, protection, and safety purposes and to respond to a lawful request or to law enforcement or governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any of our users to legal liability. We will only disclose data we deem relevant to the investigation or inquiry.
  • To protect the safety, rights, and property of Makeamoment, our employees, our agents, customers, users and others. This includes enforcing our agreements, policies, and Terms and Conditions and further to comply with our legal requirements and respond to claims that a use of our Platform, a listing or other content violates the rights of others.
  • To credit agencies or bureaus as authorized by applicable laws (e.g. data on late or missed payments or other defaults on your account that may be reflected in your credit report or file).
  • We may share data with those who need it to do work for us.

Your Personal Data may be transferred to our Partners and third-party service providers who help us to provide the Goods through our Platform, payment processing services, and those assisting us in providing customized advertising or persons acting as our agents (these may be located in a country outside of your country of origin). We will require that any such service providers agree to keep your Personal Data secure and confidential, use it only for the purposes for which your Personal Data is transferred and use it only in accordance with our directions subject always to the provisions of this Privacy Policy.

We may collect and store order detail with us but for security reasons. You may access such information by logging into your account and viewing past or present order details, manage your address details, and payment options among other features.

Your Personal Data may be used and disclosed as anonymous information, including aggregate anonymous information derived from your Personal Data, to inform our Partners, trusted affiliates, advertisers, and other interested parties to serve any other business purposes. will not pass any debit/credit card details to third parties.


Updated Personal Data


We take steps to ensure that the Personal Data we collect from you is accurate and up-to-date, and that you have the ability to access and make corrections to it which includes reviewing and updating your Personal Data upon request and honoring any statutory right you might have to access, modify or erase your Personal Data.  You have a responsibility to keep the data that you provide to us updated and we will take reasonable steps to facilitate this. Where you have a statutory right to request access or request the modification or erasure of your Personal Data, we can still withhold that access or decline to modify or erase your Personal Data in some cases in accordance with applicable laws but will give you reasons if we do so.

Examples of Personal Data you can access on our Platform include:

  • Up-to-date information regarding recent orders;
  • E-mail notification settings.

Data Choices


You may send requests about Personal Data to our email address provided below to request to change contact choices, opt-out of our sharing with others, and update your Personal Data.

You may sign-up to receive email or newsletter from us. Should you wish not to receive any Marketing Communications from us you may opt-out via either of the following options: a) click the ‘unsubscribe’ link in any email that we send you, or b) contact us at [email protected] asking us to unsubscribe you from any correspondence, or c) opt out via the option provided on your account.

Please note that we will continue to share service level communication including any information related to our Goods but excluding Marketing Communications with you, even if you “opt-out” of receiving any information from us.

Note that if you choose to 'opt-out', withhold, block or request that we delete your personal data, you may not be able to receive the benefit of our Goods and services.


Surveys, Polls And Opinions


Should we ask for your opinion on something and/or send you a survey, and should you wish to complete it, your details shall remain anonymous and will only be used for statistical analysis. You can choose to opt out of this at any time and/or not to participate. Disclosing your email address is only necessary if you would like to take part in competitions. We will save the answers to such surveys separately from your email address.


Use Of Social Plugins


When you visit a page on our Platform that contains a social plugin, your browser establishes a direct connection to the applicable social network’s servers. The social network will directly transfer the plugin content to your browser, which then embeds the content into the website, enabling the social network to receive information about you. The internet address of the site (including your IP address) is transferred to the social network’s server where the data is then stored.


Third Party Personal Data


If you give us Personal Data about someone else, you must do so only with their explicit and prior consent. You must inform them how we collect, use, disclose and retain their Personal Data according to this Privacy Policy.


Credit Check And Fraud Prevention 


We may use fraud prevention agencies to help us make decisions as to whether to accept an order for Goods on our Platform. If you would like more information on this, please contact us. Kindly note however, that if we detect any false or inaccurate information and/or identify or suspect fraud in any way whatsoever, details may be passed to such fraud protection agencies and we reserve our right not to process such orders and suspend or terminate your account.


Links To Other Websites


Our Platform may from time to time contain links to and from other websites. This includes websites owned or controlled by independent parties not controlled or authorized by us. If you follow a link to any of these websites please note that these websites have their own privacy policy, data collection practices and security measures and we do not accept any responsibility or liability for these policies. Please ensure you check these policies before submitting any personal data.


Where We Store Your Data


The data that we collect from you may be transferred to and stored at a destination outside the United Arab Emirates (UAE). It may also be processed by staff operating outside the UAE working for us. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your Personal Data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely, in accordance with your rights and in accordance with this Privacy Policy. All information you provide to us is stored on our secure servers.




We maintain commercially reasonable safeguards to ensure your Personal Data is protected and used in accordance with this Privacy Policy. Only those authorized individuals who have a need to know your Personal Data shall have access to such information.

In addition, however, it is also important for you to implement sufficient safeguards to protect yourself from any unauthorized access to your login details and the device you are accessing our Platform form.

We take precautions to protect your Personal Data but unfortunately, the transmission of any information over the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our Platform and any transmission is at your own risk. We have or may however, implement policies that forbid our employees or anyone having access to your Personal Data from using or disclosing your Personal Data in an inappropriate or unlawful manner and maintain security measures to safeguard the personal data that it maintains from unauthorized access, misuse, alteration, loss or destruction. We shall not collect, use, disclose or transfer your Personal Data except as described in this Privacy Policy unless you give us your permission to collect, use, disclose or transfer it for other purposes.


Contact Data


Your privacy and data protection are important to us. We welcome your comments and questions about this Privacy Policy. You can contact us via our online chat or get quick answers to your questions by visiting our Platform FAQ's or you can email us at [email protected]. ae