You should check all Goods you receive against your order. If you would like to make a return, the Goods must be in their original condition, unopened, unused and untampered with. Goods that are damaged, opened or used will not be eligible for return and will not be accepted.
Notwithstanding the above, custom-made Goods shall be non-refundable.
To return an item, please contact us to request for the return within seven (7) working days from receiving your order. We may ask you to fill in a return form and/or request additional information from you, such as the details of the Goods you are wishing to return and your reasons for doing so. Should you fail to give notice in accordance with the timeframes set out in clause 6.1 above and do not follow our instructions for returning the Goods in a timely manner, the Goods shall be deemed to have been accepted by you. Goods that you received damaged or incorrectly supplied shall be automatically eligible for return. We will reply to you with further instructions for making your return. Neither us nor the Logistics Provider shall have any liability with regards to the return of any Goods not raised in a timely manner.
Once we receive notice of your return, we will, at our option, provide a replacement or allow you to cancel your order. Should you exercise your option to cancel your order in the circumstances set out above, the provisions of clause 6.4 below shall apply in relation to your refund.
For Goods paid for by credit card, you will be refunded the amount you paid for the Goods that have been returned and accepted for return by us, to the same credit card from which you made the order less any shipping and handling costs and any other expenses reasonably incurred from the return (“Returned Amount”) within 10 to 45 days. Unfortunately, we cannot refund cash on delivery payments. The Returned Amount will be given back to you only through the Original Mode of Payment. For payments made through PayPal, the Refunded Amount shall be returned to you through PayPal in accordance with their methods and in accordance with their terms and policies for completing such transactions.
If we cannot supply you with the Goods that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Goods. Whilst we will use our reasonable commercial endeavors to keep prices up-to-date on the Platform, we reserve the right to alter or change prices and delivery charges at any time. Goods ordered may also become unavailable upon sudden notice. Should this occur, we will refund you the amount which has been paid (if any) in accordance with this clause.
Delivery
We deliver our products to all GCC countries and mainly the UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1-2 working days and from 5 to 10 working Days to other GCC countries. UAE delivery Fees will be a flat rate of 12AED with free delivery over 99AED and delivery fees outside the UAE will be mentioned on the checkout page depending on the country and location. Avoid any delay by providing your full address along with your contact details.
We will arrange for the delivery of the Goods on your behalf in accordance with the delivery method you have selected upon completing and paying for your order. In cases where delivery is made by a carrier, courier, freight forwarder or delivery service provider (“Logistic Provider”), an additional fee in the form of shipping and handling charges may apply. This will be in addition to the prices we charge you for the Goods and will be added to your total bill upon checkout but before payment of the total amount. In addition, you will be liable for all customs requirements and duties arising for delivery of the Goods outside of the United Arab Emirates. It shall be your responsibility to ensure the Goods you are ordering comply with the applicable laws in the country where you are ordering them to. We shall not be liable for delayed delivery times or Goods returned to us due to packages being inspected by customs and/or Goods being rejected. The transport and delivery of the Goods to you by the Logistics Provider, shall be subject to the Logistic Provider’s terms and conditions, which terms and conditions shall be incorporated in this clause by reference.
When making an order, you will be requested to provide certain information for the Logistics Provider to be able to deliver the Goods to you, including information such as your name, delivery address, email address and telephone number. Delivery will be made to the address you provide specified with your order and you be responsible for making all of the necessary arrangements to be able to accept and take delivery of your order. If no one is available to accept your order at the address at the time of delivery, the Goods will be retained by the Logistics Provider for a reasonable period of time and then returned to us if they remain undelivered and/or uncollected. If Goods are returned to us by the Logistics Provider, we will issue you a refund for the Goods but reserve the right to retain any costs incurred in arranging for the delivery and return of the Goods.
Times for deliveries will vary depending on various factors such as the Goods that you order, the size of your order, the availability of your order, where the Goods are being shipped to/from and so forth. All risk in the Goods you order (including risk of loss and/or damage to the Goods) shall pass to you once we hand them over to the Logistics Provider. Notwithstanding the foregoing, ownership of the Goods shall not pass to you until the price for such Goods (and all delivery and/or additional charges) have been paid in full. The actions of the Logistics Provider are out of our control and as such, we cannot and do not accept any liability for the actions or the inactions in relation to the same. Furthermore, neither us nor the Logistics Provider shall be under any liability for any delay or failure to deliver Goods if the delay or failure has been wholly or partly caused by circumstances beyond our control.
Track Your Order
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If your order contains flowers, please type a Delivery date in notes,
if a special date is preferred. (Check schedule for details)
Card only orders will be delivered next day if ordered before 10am within UAE.
